Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage and nurture a portfolio of 15-20 high-engagement customers, ensuring satisfaction and value delivery
• Drive product adoption and identify expansion opportunities to enhance customer retention and growth
• Develop and execute tailored customer success plans, leading Quarterly Business Reviews and collaborating with cross-functional teams

Required Qualifications

• 5-7 years of direct Customer Success Management or account management experience in SaaS or a related field
• Proven experience managing a portfolio of 15-20 customers with a strong track record of success
• Experience using a Customer Success Management Platform
• Comprehensive knowledge of Customer Success best practices
• Ability to work in a fast-paced, dynamic environment