Senior Engagement Manager

Job Summary

A company is looking for a Sr. Engagement Manager to grow, retain, and nurture clients within specific industries in North America.

Key Responsibilities

• Expand client accounts by identifying and closing cross-sell opportunities and securing contract renewals
• Manage client relationships to ensure high satisfaction and full service adoption
• Collaborate with internal teams to oversee service delivery and meet operational efficiency goals

Required Qualifications

• 10+ years of experience in technology sales, specifically with enterprise customers
• 5+ years of experience in post-sales customer-facing roles such as Account Management or Customer Success
• Experience selling technology services including software support and managed services
• Proven track record of meeting or exceeding sales quotas
• Bachelor's degree required; Master's or MBA desirable