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Software Support Specialist

7/31/2025

Remote

Job Summary

A company is looking for a Software Support Specialist to join their support team.

Key Responsibilities
  • Handle incident management by communicating with clients, classifying incidents, and utilizing resources to resolve issues
  • Escalate technical issues and collaborate with senior engineers on complex cases
  • Provide customer care by attending training, assisting new team members, and contributing to the knowledge base
Required Qualifications
  • Bachelor's degree in Business Applications, Computer Science, or a related field is desired
  • At least 2 years of product support experience, preferably in a technical support role
  • Computer/IT Certification is a plus or equivalent work experience
  • Experience utilizing CRM systems
  • Intermediate understanding of major RDBMS, desktop OS, and network communication is beneficial

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