Job Summary
A company is looking for a Software Support Specialist to join their support team.
Key Responsibilities
- Handle incident management by communicating with clients, classifying incidents, and utilizing resources to resolve issues
- Escalate technical issues and collaborate with senior engineers on complex cases
- Provide customer care by attending training, assisting new team members, and contributing to the knowledge base
Required Qualifications
- Bachelor's degree in Business Applications, Computer Science, or a related field is desired
- At least 2 years of product support experience, preferably in a technical support role
- Computer/IT Certification is a plus or equivalent work experience
- Experience utilizing CRM systems
- Intermediate understanding of major RDBMS, desktop OS, and network communication is beneficial
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