Partnership Executive

.     Product Management:

o   Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels.

o   Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products.

o   Collaborate with the brands team to ensure product information is accurate and up-to-date.

2.     Order Processing:

o   Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping.

o   Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise.

o   Handle returns, exchanges, and refunds in accordance with company policies.

3.     Customer Support:

o   Provide exceptional customer service.

o   Address and resolve Channels inquiries, complaints, and issues in a professional and timely manner.

o   Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.

o   Handle monthly statistics collected from the different channels.

o   Collect information to draw important insights and improve business.

o   In charge of Local Production Items including timely fulfillment, shipping and stock levels.

o   In charge of local purchases.

Qualifications:

• Bachelor's degree in business administration, Marketing, or a related field.
• 0-2 years of experience in partnerships, business development, or related roles.
• Strong networking skills with the ability to build and maintain professional relationships.
• Excellent negotiation and communication skills.
• Proficiency in MS Office and CRM software.
• Self-motivated with a strong desire to contribute to business growth.
• Fluency in English and Arabic, both written and spoken.