Support Engineer

Job Summary

A company is looking for a Support Engineer to provide technical support and improve customer satisfaction.

Key Responsibilities

• Provide exceptional first-line support and ensure fast resolution of customer issues
• Troubleshoot technical problems and collaborate with the engineering team on resolutions
• Document and escalate bugs while maintaining communication with customers throughout the process

Required Qualifications

• 3+ years of technical support experience at a B2B SaaS company
• Strong technical aptitude with experience in troubleshooting APIs and integrations
• Self-starter who thrives in a fast-moving, high-ownership environment
• Passionate about AI, automation, and improving sales/customer workflows
• Familiarity with CRM tools or sales automation software is a bonus