Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to build strategic relationships with customers and ensure they achieve desired outcomes through product interactions.

Key Responsibilities

• Ensure customer desired outcomes are achieved through proactive outreach
• Manage and prioritize a portfolio of customers for success and satisfaction
• Act as a subject matter expert for customers planning changes or enabling new capabilities

Required Qualifications

• 4-year college degree
• 3+ years of experience in a related function with direct customer advocacy
• Previous technical support experience
• Experience designing and supporting multilayer IP networks and network security
• Familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices