Wisconsin Member Experience Representative

Job Summary

A company is looking for a Member Experience Representative I to support members with healthcare inquiries and benefit interpretations.

Key Responsibilities

• Answer calls and proactively resolve member questions and concerns
• Strive for first call resolution by addressing member issues at the point of contact
• Utilize computer-based resources to assist members and protect their personal health information

Required Qualifications

• High school diploma or equivalent
• Strong desire to help others
• Previous experience in the insurance industry is a plus
• Medical terminology background is a plus
• Ability to work in multiple computer systems and multi-screen setups