Account Manager

Job Summary

A company is looking for an Account Manager to coordinate internal activities related to the development, growth, and retention of key accounts.

Key Responsibilities

• Act as the lead point of contact for customers, ensuring successful delivery of products and services
• Manage multiple projects, setting customer expectations and adhering to standard operating procedures
• Perform advanced data analytics to provide recommendations for improved service and process changes

Required Qualifications

• 4-year degree plus 5+ years of relevant professional experience in customer service or account management
• Excellent computer skills, including proficiency in Microsoft PowerPoint, Excel, and Word
• Ability to manage multiple complex tasks and projects with strong project management skills
• Experience in driving cross-functional collaboration and knowledge of e-Commerce and ERP systems
• Ability to lead and supervise a group of support staff, including Customer Service Support and Account Managers