Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Support Specialist.

Key Responsibilities

• Assist users via live chat, email, SMS, and WhatsApp
• Provide solutions and troubleshoot product and integration issues
• Translate customer-facing content from English to Spanish and maintain documentation

Required Qualifications

• Fluency in Spanish, with strong writing and translation skills
• 1+ years of experience in a customer-facing role
• Technical savvy with troubleshooting experience
• Experience with support platforms like Intercom, Help Scout, or Zendesk preferred
• Strong critical thinking skills and a continuous growth mindset