California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent to provide support for diesel fleet regulations.

Key Responsibilities

• Answer complex technical calls and assist the public with diesel programs
• Maintain accurate records of calls and analyze call data for trends
• Provide regulatory and incentive program information to stakeholders via phone and email

Required Qualifications, Training, and Education

• Proficiency with Microsoft Office Suite and database-related software applications
• Ability to prioritize tasks and manage time efficiently
• Experience in customer service principles and practices
• Strong research skills and ability to interpret regulatory language
• Commitment to professional development and equity-minded work