Focus Member Coordinator

Job Summary

A company is looking for a Focus Member Coordinator to provide proactive support to high-priority members.

Key Responsibilities

• Deliver high-quality, personalized service to Focus Members while confirming and supporting upcoming rides
• Monitor the Focus Member Dashboard for key metrics and maintain accurate records
• Collaborate with Routing, Network, and Member Services teams to resolve issues and enhance member experience

Required Qualifications

• High school diploma or equivalent
• Proven ability to manage multiple priorities in a fast-paced environment
• Demonstrated empathy and professionalism in member interactions
• Experience in customer service or member services
• Familiarity with dashboards or reporting tools is preferred