Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of US customers and drive their retention and growth.

Key Responsibilities

• Manage a portfolio of customers and drive their retention and growth by understanding their business needs
• Build strong relationships with customers through video calls and email interactions
• Guide new customers through product training to ensure successful adoption

Required Qualifications

• 2-3 years of experience as a Customer Success Manager or Account Executive in a SaaS business, preferably B2B
• Experience working with mid-size businesses using a product-led approach
• Based in New York for collaboration with the Sweden time zone
• Understanding of the US business environment and culture
• Bachelor's degree in economics, business administration, or a relevant field