Client Success Manager

Job Summary

A company is looking for a Client Success Manager to enhance customer engagement and retention strategies.

Key Responsibilities:

• Partner with customers to address their inquiries and ensure delivery of value from products
• Provide product expertise to support sales efforts and identify upsell opportunities
• Monitor account health and implement strategies for renewal and retention

Required Qualifications:

• Experience in a customer-focused role within the pharmaceutical, biotech, or financial sectors
• Strong business acumen and ability to engage with multiple stakeholders
• Proven ability to drive innovation and improve customer experience
• Demonstrated relationship-building skills and ability to handle difficult situations
• High level of organization and proficiency with internal systems and processes