Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist (Remote).

Key Responsibilities

• Provide technical support, billing, and insurance assistance to orthodontic practices and patients via phone and email
• Manage inbound and outbound communications with clients, ensuring efficient and professional interactions
• Independently handle client communications while meeting service level expectations and maintaining high-quality performance metrics

Required Qualifications

• Bachelor's degree or equivalent experience preferred
• 3+ years of previous customer service experience
• Experience in the orthodontic/dental/healthcare industry is a plus
• Proficiency with Microsoft Office and/or Google Documents; experience with Salesforce or other CRM platforms preferred
• Ability to manage a high volume of daily calls while delivering exceptional customer service