Contact Center People Partner

Job Summary

A company is looking for a People Business Partner for its Contact Center operations.

Key Responsibilities

• Provide strategic partnership to support operational effectiveness and performance in the contact center
• Coach leaders on workforce planning, culture development, and execution of people programs
• Manage conflict and implement proactive retention strategies while ensuring compliance with legislative requirements

Required Qualifications

• Bachelor's Degree in Business Administration or a related field, or equivalent experience preferred
• 7-9 years of relevant human resources (Business Partner) experience
• High energy, integrity, and a proactive, solutions-oriented mindset
• Strong business acumen and knowledge of labor laws
• Excellent organizational skills and time management abilities