Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to manage customer interactions through various channels.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Relay customer feedback and identify trends
• Recommend improvements to enhance customer communication

Required Qualifications:

• Proven experience in providing superior customer service
• Ability to represent the brand in one-on-one interactions
• Capability to maintain high service levels during busy periods
• Strong understanding of customer needs