Customer Service Sales Representative

Job Summary

A company is looking for a Customer Service Sales Representative (TSX) to provide support for customers in a virtual work-from-home role.

Key Responsibilities

• Handle inbound customer inquiries and provide technical support and problem resolution
• Build rapport with customers and promote additional products and services based on their needs
• Maintain a positive customer experience while adhering to company policies and performance metrics

Required Qualifications, Training, and Education

• Some high school coursework
• 0-2 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Competence in using multiple tools and systems for customer interactions
• Demonstrated ability to achieve established goals and performance metrics