Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient interactions and ensure accurate service delivery.

Key Responsibilities

• Develop and maintain knowledge of current products and services
• Process orders and verify insurance documentation for patient eligibility
• Facilitate resolution of customer complaints and ensure quality assurance metrics are met

Required Qualifications

• High School Diploma or equivalent
• One (1) year of experience in healthcare administrative or customer service roles
• Two (2) years of experience required for senior level positions
• Experience with Medicare certified processes is preferred
• Proficient in navigating multiple online EMR systems