Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Mid-Market.

Key Responsibilities

• Develop trusted advisor relationships with customers to ensure maximum value from solutions
• Collaborate with customers and account teams to create and manage Customer Success Plans
• Engage customers to drive product adoption and mitigate churn through proactive support

Required Qualifications

• 3-7 years of experience in Customer Success or account management with enterprise customers
• Experience in establishing trusted advisor relationships and guiding customer outcomes
• Familiarity with Jira and Confluence use cases and configuration trade-offs
• Experience using CRM tools like Gainsight and Salesforce
• Ability to balance a book of business in a customer-facing environment