Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the end-to-end customer journey, ensuring a seamless experience from onboarding to ongoing success
• Lead strategic implementations by managing customer onboarding projects and coordinating resources
• Drive adoption and value realization by educating customers on privacy best practices and maximizing platform use

Required Qualifications

• Experience in customer success, account management, or onboarding project management in a SaaS environment
• Practical experience with data privacy tools and a strong understanding of data privacy regulations
• Strong project management skills with the ability to manage multiple priorities
• A data-driven mindset with the ability to track key metrics
• A passion for customer success, privacy, and regulatory compliance