Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team remotely.

Key Responsibilities

• Serve as the support contact for enterprise accounts, building strong, consultative relationships
• Develop and execute account strategies to drive adoption, satisfaction, and retention
• Assist in onboarding and configuring new and existing client environments to ensure smooth adoption and early value

Required Qualifications

• 3 - 5 years in Customer Success, Account Management, or client-facing SaaS roles
• Experience with enterprise accounts; finance or private equity exposure is a plus
• Proven ability to drive adoption, retention, and growth
• Comfort using data to inform strategies and deliver insights
• Ability to manage multiple priorities and stakeholders effectively