Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (SaaS).

Key Responsibilities

• Manage the entire customer lifecycle for a portfolio of mid-market and enterprise Freight Forwarders
• Build and nurture relationships with key stakeholders and drive product adoption
• Coordinate with cross-functional teams to ensure successful outcomes for customers

Required Qualifications

• Experience in the Freight Forwarding or Supply Chain industry
• Customer Success Management experience in a SaaS environment
• Comfortable with the use of technology
• Sound business judgment and decision-making abilities
• Mindset of continuous improvement and process development