Director of GLP-1 Navigation

Job Summary

A company is looking for a Director of GLP-1 Member Navigation.

Key Responsibilities

• Lead and develop a team of GLP-1 Member Navigators, ensuring operational objectives and KPIs are met
• Build and manage a new function within Member Services, collaborating with cross-functional teams to drive strategic initiatives
• Implement continuous improvement strategies and Lean methodologies to enhance service delivery and customer satisfaction

Required Qualifications

• 12+ years of relevant experience in healthcare operations or member services, with a Bachelor's degree (or equivalent experience with a Master's or PhD)
• 5+ years of people management experience, including remote team leadership
• Strong proficiency in continuous performance improvement methodologies
• Demonstrated success in delivering concierge-level service
• Ability to manage performance while fostering a supportive and collaborative work environment