Enrollment Associate

Job Summary

A company is looking for an Enrollment Associate to handle inquiries and facilitate the enrollment process for prospective students.

Key Responsibilities

• Provide excellent customer service and build rapport with prospective students through inbound and outbound calls and chat inquiries
• Act as a subject matter expert on admissions processes and requirements, addressing objections and providing guidance
• Manage and document inquiries accurately using information technology systems

Required Qualifications

• Associate's degree or equivalent combination of experience and education
• One year of call center or customer service experience, preferably in a call center environment
• Prior experience in higher education or consultative sales is a plus
• Aptitude for learning new software applications quickly
• Ability to work flexible hours, including evenings and weekends