Forecasting Analyst

Job Summary

A company is looking for a Forecasting Analyst to manage demand forecasting and resource allocation for a customer support network.

Key Responsibilities

• Create forecasts for various support channels across multiple business lines
• Assist in capacity planning by translating forecasted volumes into staffing requirements
• Analyze large datasets and prepare executive-level reports on forecast accuracy and resource needs

Required Qualifications

• 8+ years of experience in workforce management and volume forecasting
• 2+ years of experience in forecasting support needs driven by B2B sales
• Proficient in SQL and experienced with WFM software tools
• Proficiency in BI technologies such as Tableau and Excel
• Ability to work independently and manage multiple priorities in a fast-paced environment