Healthcare Services Representative

Job Summary

A company is looking for a Healthcare Services Representative I for the Patient Access Center, with remote work options available.

Key Responsibilities

• Schedule, confirm, and handle appointment cancellations efficiently and courteously
• Provide comprehensive service to resolve caller requests using identified resources
• Maintain computer skills to effectively utilize applicable software

Required Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or customer service
• Ability to fluently speak, write, and understand English and Spanish
• Proven critical thinking skills
• Excellent customer service and telephone etiquette skills