Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Contract to Perm).

Key Responsibilities

• Provide accurate and timely support to users across multiple channels
• Analyze reported issues and prioritize them based on importance
• Collaborate with engineering teams to identify root causes and assist in troubleshooting

Required Qualifications

• 5+ years of experience in technical support
• Experience with Android, iOS, Mac, Windows, and Linux platforms
• Strong organizational skills and a self-starter attitude
• Ability to convert qualitative feedback into actionable insights
• Fluency in written English; additional languages are a plus