Payment Operations Lead

Job Summary

A company is looking for a Payment Operations Lead to design and scale payment operations for restaurants.

Key Responsibilities

• Design and implement scalable payment operations processes and controls
• Oversee operational risk management and partner with Product/Analytics on risk model improvements
• Monitor and improve payment performance metrics to enhance merchant trust and retention

Required Qualifications

• 5-10 years of experience in payments, fintech, SaaS, or payment operations roles
• Direct experience with platform payments or marketplace models
• Strong understanding of payment performance levers and regulatory frameworks
• Hands-on experience in operational risk management and chargeback processes
• Proven ability to design scalable processes and implement controls