Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist I - Remote.

Key Responsibilities:

• Answer customer inquiries regarding software usage and troubleshoot related issues
• Maintain logs of customer interactions and submit system performance issues for escalation
• Continuously improve product knowledge to enhance customer service and identify process improvement opportunities

Required Qualifications:

• Minimum of 2 years experience in technical and customer support, preferably in the technology/SaaS industry
• Proficiency with Microsoft Office products
• Previous experience with QuickBooks and Salesforce is a plus
• Ability to work independently and manage multiple responsibilities
• Flexibility to work different schedules as needed