Bilingual Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative - Remote (Bilingual: Spanish/English).

Key Responsibilities

• Provide customer service support and technical assistance for client products and services via calls and online communication
• Resolve technical issues related to hardware and software while maintaining customer satisfaction
• Document and track customer interactions and information in databases

Required Qualifications

• Fluency in both Spanish and English
• At least 1 year of customer service experience
• A high school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Proficiency in using technology and strong computer navigation skills