Seasonal Customer Service Agent – Starting at $17.65/hour – Remote

About the position

As a Seasonal Customer Service Agent at Prime Therapeutics, you will be part of a remote Contact Center team, responsible for assisting Prime members, pharmacies, and doctors’ offices with their inquiries regarding medication and benefits. This role is designed to enhance your customer service skills while contributing to the healthcare field, with the potential for full-time employment based on performance and business needs.

Responsibilities
• Receive incoming calls or emails from members, pharmacies, and doctor’s offices about requests for information on medication and benefits.
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• Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member.
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• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA.
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• Other duties as assigned.

Requirements
• High School Diploma or GED is required.
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• 1 year of customer service experience.
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• Must be eligible to work in the United States without need for work visa or residency sponsorship.

Nice-to-haves
• Call center experience
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• Call center experience in the Healthcare industry
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• Work from home (remote) experience
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• Fluency in Spanish.

Benefits
• All equipment is provided and shipped directly to your place of residence
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• Highly structured work environment
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• Transferable skills within Prime or within the healthcare field
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• Opportunities to grow your career within Prime, including being hired on full time
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• 40-hour work week (potential overtime)