Senior Customer Service Representative

Job Summary

A company is looking for a Sr. Customer Service Representative to provide support in a remote environment.

Key Responsibilities

• Handle a high volume of inbound calls, addressing compliance and policy-related inquiries
• Conduct thorough investigations of member accounts to ensure adherence to established policies
• Maintain performance metrics, including customer satisfaction and resolution standards

Required Qualifications

• 3+ years of call center or relevant customer service experience
• Digital proficiency in web-based and e-commerce software applications
• Ability to navigate a dynamic and fast-paced work environment
• Commitment to internal policies and regulatory compliance
• Willingness to work a structured schedule, including weekends