Senior Manager Contact Center

Job Summary

A company is looking for a Senior Manager, Contact Center.

Key Responsibilities

• Lead day-to-day operations of the contact center, ensuring high-quality support
• Develop and manage KPIs for inbound, outbound, and digital channels
• Implement standard operating procedures and drive performance improvement initiatives

Required Qualifications

• Bachelor's degree in business, Operations, Healthcare Management, or related field
• Minimum of five years of operational leadership experience
• Experience in time and attendance, home care, or healthcare services preferred
• Working knowledge of EVV systems and regulatory standards
• Familiarity with HIPAA and payroll processes is a plus