Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer in the East region.

Key Responsibilities

• Provide expert technical guidance to users and maintain support SLAs
• Drive work to completion with high autonomy and collaborate cross-functionally
• Author and update support documentation and participate in emergency on-call support rotations

Required Qualifications

• Experience in system operations and/or software development with proficiency in programming languages such as Ruby, Python, Go, JavaScript, Java, or .NET
• Previous experience supporting a SaaS product with technical users
• Familiarity with AI tools and their role in support processes
• Ability to work EST business hours (weekdays, 9am - 5pm)
• Experience with instrumentation and distributed tracing tools is a plus