Support Manager

Job Summary

A company is looking for a Support Manager to oversee product support operations.

Key Responsibilities

• Manage day-to-day operations and oversee employee performance
• Hire, train, and coach staff while setting individual and team goals
• Monitor budgets and advocate for product improvements

Required Qualifications

• At least 8 years of experience in a technology career
• Higher-level degree or equivalent experience in Engineering, IT, or Support
• Minimum of 3 years of experience as a Support Manager or in a similar role
• Customer service experience with strong leadership skills
• Competence with various tools, procedures, and technologies