Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to deliver proactive technical support and optimize technology investments for paid support customers.

Key Responsibilities

• Analyze support trends and customer usage patterns to identify optimization opportunities
• Develop proactive solutions and recommendations to prevent recurring issues
• Collaborate with customers to implement preventative measures and process improvements

Required Qualifications

• 2-4 years of technical support experience with a customer success orientation
• Strong analytical skills to identify patterns and trends from support data
• Proven experience in customer-facing roles with a consultative problem-solving approach
• Experience with SQL databases and basic data analysis capabilities
• Understanding of enterprise software architecture and system optimization principles