Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager - East.

Key Responsibilities

• Manage customer accounts and serve as the primary contact for technical inquiries and issue resolution
• Provide technical advisory services, guiding customers through software implementation and optimization
• Analyze customer data to identify trends and present insights during Executive Business Reviews

Required Qualifications

• Minimum of 5 years of experience in pre/post-sales account management or consulting
• Hands-on experience with VDI environments, preferably Azure Virtual Desktop (AVD)
• Strong understanding of XaaS businesses and experience in IT Operations, Finance, and Software Engineering
• Proven ability to drive software adoption and ensure customer value realization
• Experience managing complex technical projects and building strong customer relationships