Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Collaborate with senior management to troubleshoot and resolve complex technical issues for client partners
• Oversee ticket and incident resolutions, ensuring prompt assistance with software and workflow challenges
• Support the implementation of technical enhancements and system configurations, while monitoring project progress and risks

Qualifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, or related discipline
• 4 - 6 years' experience in a SaaS environment as a Technical Account Manager
• 2 - 4 years' experience in generating client workflows and cross-functional alignment
• 2 - 4 years' experience in deploying, configuring, and troubleshooting software or networking equipment
• Technically minded with a commitment to continuous learning of new technologies