Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to support enterprise customers and ensure their success with products and services.

Key Responsibilities

• Build trust and provide exceptional customer satisfaction through a proactive approach
• Act as a technical subject matter expert on the company's architecture and collaboration solutions
• Manage internal procedures and collaborate across departments to enhance customer experience

Required Qualifications

• Experience working with Fortune 500 customers
• Project management experience within large or enterprise-level environments
• Solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs
• Experience troubleshooting network problems, firewalls, and NAT
• Able to articulate complex technical topics and address customer concerns diplomatically