Technical Customer Success Manager

Job Summary

A company is looking for a Manager, Technical Customer Success (AI).

Key Responsibilities

• Drive AI adoption initiatives and integrate AI technologies across departments
• Support and lead a team of Technical Adoption Architects to deliver value to enterprise customers
• Develop strategic plans to enhance customer satisfaction and operational efficiency

Required Qualifications

• 8+ years in professional services, consulting, or SaaS implementation, with at least 2 years in a leadership role
• Knowledge of project management frameworks (PMP, Agile, ITIL) and experience with custom Statement of Work (SOW) delivery
• Proven ability to lead, mentor, and develop high-performing teams while managing P&L and driving financial KPIs
• Strong background in building executive-level customer relationships and delivering outcome-based solutions
• Foundational knowledge in AI technologies and their business applications