Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide customer assistance and support.

Key Responsibilities

• Respond promptly and professionally to customer and partner inquiries via email and helpdesk channels
• Provide troubleshooting support and guidance to help customers maximize their use of products
• Collaborate with the R&D team, offering functional QA feedback and reporting product issues

Required Qualifications

• Previous experience in a technical support, helpdesk, or customer service role
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues effectively
• Collaborative mindset with experience working alongside cross-functional teams
• Comfortable working in a dynamic environment with flexible schedules
• Proactive learner with a passion for technology and customer success