Temporary Disaster Relief Supervisor

Job Summary

A company is looking for a Temporary Disaster Relief Supervisor.

Key Responsibilities

• Plans, assigns, and directs the work of contact center staff and team leads
• Conducts weekly coaching sessions and daily feedback to improve employee performance
• Monitors call quality and ensures compliance with procedures and client-specific changes

Required Qualifications

• Bachelor's degree or equivalent experience
• Two or more years of relevant supervisory experience in a customer service environment
• Proficient in Microsoft Word, Excel, Access, and call center systems
• Must meet qualifications for federal clearance
• US Citizenship required