Customer Care Professional

Job Summary

A company is looking for an Associate Customer Care Professional-Client Care, Remote.

Key Responsibilities

• Provide personalized call experiences and problem resolution for clients
• Build rapport with diverse callers and navigate multiple systems to gather information
• Focus on quality and first-call resolution while minimizing processing time

Required Qualifications, Training, and Education

• High school diploma or equivalent experience; post-secondary education preferred
• Customer service, financial services, or insurance experience preferred
• Experience managing complex customer interactions from support to resolution
• Bilingual in English and Spanish is a plus
• Ability to work a full-time schedule with specific training and work hours