Customer Success Manager

Job Summary

A company is looking for a Customer Success Team Manager.

Key Responsibilities

• Manage a team of customer service associates, including hiring, coaching, and performance management
• Optimize efficiencies by leveraging team strengths and driving consistency in processes
• Proactively identify and address business partner needs and oversee escalated customer issues

Required Qualifications

• High School Diploma or GED
• Minimum 2+ years of experience in a customer-facing role
• Management experience preferred
• Project Management experience preferred
• Proficiency in MS Office suite, with advanced knowledge of Excel and Salesforce.com