Customer Support Cat Concierge

Job Summary

A company is looking for a Cat Concierge.

Key Responsibilities

• Act as the primary touchpoint for prospective and existing customers, engaging across various channels
• Answer inquiries and provide tailored responses to customer requests about products and services
• Identify and escalate customer-reported issues for troubleshooting and provide feedback to internal teams

Required Qualifications

• Proven track record in a support or client-facing role in a fast-growing or startup environment
• Availability outside of standard 9 to 5 hours, including weekends and holidays
• Empathetic, curious, energetic, self-motivated, and adaptable personality
• Reliable team player who actively seeks ways to assist others
• Willingness to travel 2-3 times a year for company retreats