Director of Client Success

Job Summary

A company is looking for a Director of Client Success to lead and scale their client success team across a global portfolio of Fortune 1000 clients.

Key Responsibilities

• Own the renewal process end-to-end, ensuring renewal targets are met and exceeded across a portfolio of Enterprise accounts
• Drive expansion strategy by identifying upsell and cross-sell opportunities through regular client engagement
• Lead, coach, and scale a team of Client Success Managers focused on adoption, outcomes, and commercial impact

Required Qualifications

• 10+ years in Client Success, Account Management, or Customer Experience in a B2B SaaS environment, with 5+ years in a leadership capacity
• A strong track record of owning renewal targets and driving account expansion across enterprise clients
• Experience managing global client portfolios, ideally in corporate security or related fields
• Strong commercial acumen with the ability to align client challenges to revenue opportunities
• Expertise in success tools and platforms like Salesforce, ChurnZero, and JIRA