Employee Services Coordinator

Job Summary

A company is looking for an Employee Services Coordinator to manage education assistance documentation and customer inquiries.

Key Responsibilities

• Review and ensure compliance with tuition policies for corporate clients
• Audit education assistance documents and apply appropriate discounts to invoices
• Respond to participant inquiries through online ticketing and live chat, providing support and troubleshooting as needed

Required Qualifications

• Bachelor's degree preferred
• 2 years of customer service experience required; auditing experience preferred
• High level of computer proficiency is essential
• Ability to work independently in a remote setting
• Flexibility to work up to 40 hours per week during peak seasons