Employee Services Supervisor

Job Summary

A company is looking for a Supervisor Employee Services Contact Center.

Key Responsibilities

• Manage team operations to handle customer complaints and inquiries efficiently
• Develop and implement policies and procedures to support contact center management
• Provide training and mentorship to staff while monitoring performance metrics

Required Qualifications

• High school diploma/GED required
• Bachelor's degree in business, HR, or related field preferred
• Four (4) years or more experience in HR operations required
• Three (3) years or more managerial experience required
• Experience in developing and implementing processes and procedures required