Federal Sales Systems Manager

Job Summary

A company is looking for a Federal Sales Systems and Process Manager.

Key Responsibilities

• Serve as the primary business analyst for Salesforce Sales Cloud and Service Cloud, managing user setup and workflows
• Document processes and standard operating procedures while streamlining end-to-end operations across teams
• Provide day-to-day Salesforce support and develop training materials for the Sales organization

Required Qualifications

• Years of experience administering Salesforce, with a focus on Service Cloud and Customer Community
• Salesforce Administrator Certification required; Sales and Service Cloud Consultant certification preferred
• Proficient in configuration of Salesforce tools such as Flows and Lightning App Builder
• US Citizenship is required; dual citizenship not allowed
• Strong understanding of support processes and Agile Methodology