Learning and Development Manager

Job Summary

A company is looking for a Manager, Learning and Development.

Key Responsibilities

• Design, develop, maintain, and update training content for global agent base
• Own delivery and success of training programs in various formats
• Analyze call center metrics to identify training needs and opportunities for improvement

Required Qualifications

• 3+ years of experience in training and development, focusing on call center operations
• Strong knowledge of adult learning principles and instructional design methodologies
• Proven ability to design and deliver engaging training programs
• Experience with LMS platforms, preferably Docebo
• Proficiency in G Suite